If you're looking at this page, then we have mixed emotions. We are very happy that you decided to purchase from us and thank you for helping to create change and supporting nonprofit organizations that are working to conserve our precious planet. At the same time, if you're reading this then something somewhere went wrong and that just won't do. Rest assured, we are here to help make it right!
Our return policy lasts 30 days from the date your order gets delivered to you. We strive to ensure all of our products are of the highest quality and arrive to you safe and secure. We vigorously vet our manufacturing and shipping partners and hold them to the highest standards.
While we work hard to ensure we provide you with the best products and that they arrive in perfect condition, we understand that accidents can happen. If you received an incorrect, damaged or defective product just let us know and we will work with you to quickly correct the issue.
We have made the process simple for you. Just fill out our Contact Us Form and someone from our support team will reach out to you.
To help us help you as quickly as possible, please be sure to include the following:
- Your name
- Your order number
- A description of the problem you encountered
If you have the means, you can also attach a picture of the item to your submission to help speed the process along. We stand behind our brand and the only way to achieve our mission is to makes sure we do everything we can to make you, our loyal and valued customer, happy!